1. No Refund Policy

Important Notice

All payments made to SyncGaze Private Limited are non-refundable. Please review all service details carefully before making a purchase.

All purchases made through pay.syncgaze.in for SyncGaze services — including Workspace subscriptions (Mail, Forms, Calendar, Contacts), enterprise development project fees, and add-on features — are final and non-refundable.

By completing a payment, you acknowledge and agree that:

You have reviewed the service features and pricing before purchase
Digital services are delivered immediately upon payment confirmation
No partial or full refunds will be issued for unused portions of a subscription
Downgrading your plan does not entitle you to a refund of the difference

2. Payment Disputes

Experiencing a Payment Issue?

If you believe you were charged incorrectly via pay.syncgaze.in (Razorpay or PhonePe), please contact us at info@syncgaze.in within 7 days of the transaction.

If you believe a charge was made in error via Razorpay or PhonePe (e.g., duplicate transaction, incorrect amount), you may raise a dispute by contacting our support team.

To process your dispute, please provide:

Your registered email address
Transaction ID or payment reference number
Date and amount of the charge
A brief description of the issue

We will investigate disputed charges and respond within 7 business days. If a billing error is confirmed, we will issue a correction or credit at our discretion.

3. Transfer of Subscription

Subscriptions are tied to the account that made the purchase and are non-transferable unless explicitly approved by SyncGaze Private Limited.

In exceptional circumstances, you may request a subscription transfer by contacting our support team. Transfer requests are subject to:

Verification of account ownership
Approval by SyncGaze administration
Any applicable administrative fees

4. Service Cancellation by SyncGaze

SyncGaze Private Limited reserves the right to cancel or suspend your account and access to services if:

You violate our Terms and Conditions
Fraudulent or abusive activity is detected on your account
Payment obligations are not met after reasonable notice

In the event of cancellation due to a violation of our terms, no refund will be issued. If SyncGaze discontinues a service due to reasons beyond a user's control (e.g., force majeure), we may, at our sole discretion, offer service credits or an alternative arrangement.

5. Chargeback Policy

Filing a chargeback or payment dispute with your bank or payment provider without first contacting SyncGaze may result in:

Immediate suspension of your account and all associated services
Revocation of access to all SyncGaze products
Collection proceedings for the disputed amount plus any applicable fees

We strongly encourage you to contact us first at info@syncgaze.in to resolve any billing concerns before initiating a chargeback.

6. Contact Us

If you have questions about this refund policy or need to report a payment issue, please contact us:

SyncGaze Private Limited

Email: info@syncgaze.in

Website: Contact Page